Versa 2 touchscreen is unresponsive

[Pattieweir]

My first is two touchscreen stops working, I contacted support each had me restart it that did not work so they wanted to do a factory reset, the recent found and now I am stuck with a Fitbit it has a big red X on it saying that I was not cleared, And I can’t get it to do anything not even charge, at least before it read my steps and told time now it is useless, The support team said they could go north further and they were I would receive a email, the email said my watch is no longer under warranty, which I already knew because this watch is a replacement for the original that stopped working short of a year and was replaced with this one, they are offering me 30% off a new watch, I’m sorry this is unacceptable I’ve had two Fitbit watches in two years and you want me to buy another one so you can tell me the same thing next year when that one breaks I’m sorry I’m very disappointed with this company

Moderator Edit: Clarified subject and word choice

[SunsetRunner]

Hello @Pattieweir 

If you’d like to lets try to set you up as a new device. It’s certainly worth a shot. Follow these steps carefully. You won’t lose any data setting this up but anything that occurred “after your last successful sync will be lost” everything else is already stored on the Fitbit Servers. Place your Versa 2 in its charger.
1. Open your Fitbit App then tap your profile picture then scroll down and tap Inspire. Now scroll down and tap Remove This Versa 2 

2. Now go to your mobile device and on your Bluetooth find your Versa 2 on the list and tap it then tap Forget this device. (If it’s not even listed no worries)

3. Now Restart Your Phone

4. Open the Fitbit App and tap your profile picture then scroll down and tap Set Up A Device.

5. Tap Versa 2 in the list of Fitbit trackers. 
6. Follow the online instructions. When asked if you want to replace your previous Versa 2 say yes.

🤞😉 Please come back and let me know how it goes….I’m crossing my fingers it helps

[Pattieweir]

Hello I followed your instructions, I got excited because I thought it was going to work when it responded, But in the end there at the message is reset failed your data was not cleared please try again, But it still does not respond to my touch any other suggestions

[SunsetRunner]

🥺 Gosh, I’m so sorry. I thought it was worth a shot. I’m sorry I was unable to help. You mentioned in your original post a factory reset….did you indeed factory reset it or decided not too? If you didn’t try a factory reset first then follow the steps.

[Pattieweir]

I tried to do a factory reset that’s how I wound up with the big :cross_mark:

Sent from my iPhone

[SunsetRunner]

I understand @Pattieweir 🥺 Well it was certainly worth a shot and I’m sorry it ended as unsuccessful. But I appreciate you trying. 

[Pattieweir]

Is there anything else I can try to fix it

[SunsetRunner]

@Pattieweir I wasn’t involved with you factory reset so I don’t know how you were told to do it but is this how you did it? 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

[Pattieweir]

Yes, yes it was

[Pattieweir]

I just tried it again and I still get the red x Data not cleared message

[SunsetRunner]

I’ve seen others have “some” success by leaving it charges overnight and try again the next day. Otherwise, I’m afraid I’ve reached my knowledge of how to assist any further @Pattieweir 😔

Update: You just said you tried to factory reset or factory reset AND set it back up on the Fitbit app? 

[Pattieweir]

Yes I have tried that as well, such a shame, I never had a problem with my charge 2, May have to start using that one, till i some some research on different brands before purchasing, because really these Versa 2 are a real waste of money and a lot of aggravation, they should last for more that a year.

[Pattieweir]

Thank You for your time and suggestions

[SunsetRunner]

You quite welcome @Pattieweir..I hope in time you will find another Fitness Tracker (no matter the brand) that your happy with and fits your needs. Your fitness journey remains important 😉 I hope you enjoy the rest of your evening.