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My Versa 2 doesn't turn on

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‎06-15-2022 06:59 - last edited on ‎06-22-2022 18:37 by Fitbit Moderator

‎06-15-2022 06:59 - last edited on ‎06-22-2022 18:37 by Fitbit Moderator

My Versa 2 died in a sudden death. When I contacted the help desk. They suggested that I clean the charging leads on the watch and station with hand sanitizer. Then recharge the unit. The watch :watch:️ is gone.

The only other solution:

35% off a new watch :watch:️. After reading this page. Fitbit has a problem that needs to be fixed. The watch has a lifespan of approximately 2years. A warranty won't fix this problem.

 

Moderator edit: updated subject for clarity

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‎06-22-2022 18:35

‎06-22-2022 18:35

Welcome to the Fitbit Community, @RunLynnrun.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

You can find the Fitbit Warranty here.

 

Have a nice day.

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