Versa 2 tracker has come loose from frame.

[Penelope47]

Have just noticed that the tracker screen is lifting from the frame/strap.  On closer inspection I realised that the whole tracker unit is loose.  I have not maltreated it in any way and it is still working but I’m wary of continuing to wear it in case I lose the tracker.  Any views on how to fix?  It doesn’t seem to clip back in if lightly pressed.

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @Penelope47.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

Currently, there are no reparation centers to fix Fitbit products. The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Penelope47]

Update:  I’ve been in touch with Fitbit as advised.  Unfortunately there’s not an official fix for this, apart from the inelegant rubber band I am currently using.  Fitbit have offered me a reasonable discount on a new one, so I’m looking at the options just now.

[EdsonFitbit]

Thanks for the update, @Penelope47.

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