Versa 2 not fully charging

[Sonia2.0]

I have a brand new Versa 2, only three days old. I am still waiting for customer service to contact me about it not connecting to my phone and now I've noticed that despite being on charge all day, it still only appears about 80% charged which is what it was already. It lights up and shows battery filling as if charging. Have I just got a dodgy device? I am so disappointed in the product and the lack of assistance so far. Any recommendations on how to resolve these issues (battery and customer service).

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Sonia2.0. 

Thank you for sharing that you've been experiencing this inconvenience with your Versa 2 watch. 

In this case, since you already contacted the Customer Support team for further assistance with this, I recommend that you continue the communication with them so they let you know how to proceed. If they told you that they could contact you, you should be receiving a response soon.  

in the meantime, make sure that you've followed all the steps listed in this article, as they have been useful for other users. 

Have a great day. 

[Sonia2.0]

Hi Davide, unfortunately none of these helped. It did fully charge on the first day I got it. What is the current wait time for Customer Service? 

[DavideFitbit]

@Sonia2.0 Thank you for y our reply and confirming that you already tried all the suggested troubleshooting steps. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day.