Versa 2 tracking exercise in my sleep and at rest

[Kelsbelles]

Hello! My Versa 2 has gone mad! Last night it tracked 200 active minutes…so basically I was doing intense / moderate activity all night long…which I most certainly wasn’t! Currently sat at my work computer and it’s telling me I’m in the cardio zone. Also, it hasn’t tracked my sleep properly and it says I only had 4 hours of sleep last night. Is there anything I can do? Thanks

[EdsonFitbit]

Welcome to the Fitbit Community, @Kelsbelles.

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 2.

I would recommend restarting your Watch by following these steps.

If you see a sleep pattern (time asleep, restless, and awake) instead of sleep stages (light sleep, deep sleep, and REM), please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

If necessary, you can edit your sleep logs. For instructions, please visit this article and open the menu "How do I edit or delete sleep logs in the Fitbit app?".

There are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

Hope this helps.

[Kelsbelles]

Thank you. I’ve tried it all but it’s still not tracking my heart rate. I guess it’s just broken. 

[EdsonFitbit]

Thanks for your response, @Kelsbelles.

If you haven't done so, please turn off the heart rate sensor and turn it back on. For instructions on how to navigate your Fitbit Versa 2, please visit this article.

If you have followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.