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Versa 2 tracking steps without me moving

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‎04-29-2020 19:54 - last edited on ‎05-01-2020 17:16 by

‎04-29-2020 19:54 - last edited on ‎05-01-2020 17:16 by

Hello I'm new to Fitbit I just got it this 3 days ago. I did the set up but I noticed that the steps trackers tracks steps while I'm not moving or even when I'm sleeping. I know I havent moved at all.today maybe 300 o 400 steps at the most and it is showing over 2300. This upsets me because that was the main purpose for me to have a Fitbit. 

What can I do ? 😞 very disappointed 

 

 

Moderator edit: subject for clarity

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‎05-01-2020 17:15

‎05-01-2020 17:15

Welcome to the Fitbit Community, @AcemiseLA35. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your watch is tracking steps while you're not moving or during sleep. I understand how frustrating this is for you, I am here to assist you.

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

For information about the accuracy of the Fitbit devices, please see here. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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