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Versa 2 tracking too many steps while driving

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‎10-05-2021 05:29 - last edited on ‎10-05-2021 07:23 by Fitbit Moderator

‎10-05-2021 05:29 - last edited on ‎10-05-2021 07:23 by Fitbit Moderator

Even while driving for a minute, versa 2 is showing 10k steps for the 3rd time today. Never faced this issue before. Been using this watch for 1 month.

 

Moderator Edit: Clarified subject

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‎10-05-2021 07:24 - edited ‎03-03-2024 03:32

‎10-05-2021 07:24 - edited ‎03-03-2024 03:32

Hi there, @Yumna. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

Please not wrist trackers count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

However, there are 2 ways you can prevent this from happening while you drive:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  
2. You can log the driving manually by following the steps in this article. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-05-2021 07:24 - edited ‎03-03-2024 03:32

‎10-05-2021 07:24 - edited ‎03-03-2024 03:32

Hi there, @Yumna. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

Please not wrist trackers count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

However, there are 2 ways you can prevent this from happening while you drive:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  
2. You can log the driving manually by following the steps in this article. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-05-2021 09:17

In response to MarreFitbit

‎10-05-2021 09:17

Hi,

This was really not helpful as most of my job requires me to be in the car
and i have never faced such issue esp from fitbit that i have to take off
my band everytimr i am in the car or log in driving. Sorry to say but the
tracker on this particular model is so substandard. I have used charge 2 in
the past for a few years and it worked exceptionally well. That was the
only reason i chose to get fitbit over apple or Samsung. Obviously i have
made a mistake
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