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Versa 2 turning off randomly

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‎02-08-2022 18:42 - last edited on ‎02-09-2022 08:35 by Fitbit Moderator

‎02-08-2022 18:42 - last edited on ‎02-09-2022 08:35 by Fitbit Moderator

Fully charged and when I look to see time, it has powered off.  Just started doing this and happens during the day and night, 4-5 times a day.

 

 

Moderator edit: Updated subject for clarity. 

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3 REPLIES 3

‎02-08-2022 18:49

‎02-08-2022 18:49

Please clarify "powered off".  Do you just mean no clock display with wrist turn?  No clock display when button press?  No clock display any way, plus you can tell it is not adding any steps to daily total?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-08-2022 19:04

In response to JohnnyRow

‎02-08-2022 19:04

The screen is black and I press the button on the left and the triangle comes up. After that When the time does show, it is wrong. I’m guessing because it was off, the time is from when it turned off.

Sent from my iPhone
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‎02-09-2022 09:07

In response to LAW35

‎02-09-2022 09:07

Welcome to the Fitbit Community, @LAW35. Thank you for describing what is happening with your Versa 2.

 

Does this happen when you wake up or when your watch runs out of battery? Or it just happens with no reason? Have you tried restarting your watch pressing the button for 10 seconds?

 

Thank you for your assistance @JohnnyRow.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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