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Versa 2 unresponsive button

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‎11-30-2020 11:01 - last edited on ‎12-01-2020 16:20 by Fitbit Moderator

‎11-30-2020 11:01 - last edited on ‎12-01-2020 16:20 by Fitbit Moderator

Hi there,

The home button on my Fitbit Versa 2 has just stopped working. I can still press it but nothing happens when I do. Is there anything I can do? I have it since last Christmas. Thanks. 

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:20

‎12-01-2020 16:20

Hi @jessicafarry, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix the button issue of your Versa 2, please restart your device following the steps that are specified on our help article: How do I turn off my Fitbit device? and let me know if the issue persists.

 

I'll e around if further assistance is needed.

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‎12-02-2020 02:37

In response to RicardoFitbit

‎12-02-2020 02:37

Hi Ricardo,

 

I have switched it off but I can’t turn it back on now which I should have thought of before I switched it off! I can’t get it back on now. 

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‎12-02-2020 15:33

In response to jessicafarry

‎12-02-2020 15:33

Your update is appreciated @jessicafarry.

 

I'm sorry to know that you're still experiencing difficulties with the button of your Versa 2. I'd recommend to try using compressed air at a distance to try clearing the button area from any dirt or debris that might be interfering with it and let me know if the issue persists. 

 

Keep me posted.

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