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Versa 2 corrupted display

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‎12-01-2020 12:17 - last edited on ‎12-01-2020 16:33 by Fitbit Moderator

‎12-01-2020 12:17 - last edited on ‎12-01-2020 16:33 by Fitbit Moderator

Woke up this morning with my watch looking like the beginning of a horror movie with lines running all through it.  Not happy .

 

Ann

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-01-2020 16:32

‎12-01-2020 16:32

Hi @Peanutlady, welcome to the Community Forums.

 

Thanks for bringing this to our attention. To fix the display issue of your Versa 2, please restart your device following the next steps and let me know if the issue persists:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll b here if further assistance is needed.

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‎12-01-2020 20:50

In response to RicardoFitbit

‎12-01-2020 20:50

I tried that. I have now purchased an Apple Watch. I would like to gift my Fitbit, so hopefully there is a proper fix for it.

Sent from my iPhone
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‎12-02-2020 15:50

In response to Peanutlady

‎12-02-2020 15:50

Your update is appreciated @Peanutlady.

 

Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out.

 

It was a pleasure to assist you.

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