help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 unresponsive during firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2020 11:45 - last edited on ‎04-22-2020 11:59 by Fitbit Moderator

‎04-22-2020 11:45 - last edited on ‎04-22-2020 11:59 by Fitbit Moderator

I have a Versa 2, and it said there is an update available. So I tried to update, and when I put my Fitbit on the charger, as it told me to do, it was dead.  It said that it was looking for a Wifi connection and couldn’t find it.  My phone is hooked up to the WiFi, my Fitbit was working fine until then.  I cannot use my Fitbit  and I don’t know how to “connect it to the Wifi”.  Please help me. 

 

 

Moderator edit: removed personal information and updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-22-2020 11:52 - last edited on ‎04-22-2020 11:59 by Fitbit Moderator

‎04-22-2020 11:52 - last edited on ‎04-22-2020 11:59 by Fitbit Moderator

Hi @6120fairbanks  if you can, please return and edit your post to remove your personal contact information. Customer support won't call you and this is a public forum where anyone can view posts. First, charge your Versa 2 and then make sure your phone is on and has internet connection. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎04-22-2020 11:53 - last edited on ‎04-22-2020 11:59 by Fitbit Moderator

‎04-22-2020 11:53 - last edited on ‎04-22-2020 11:59 by Fitbit Moderator

I just saw this new post from Fitbit about the updates - click to go there

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎04-22-2020 12:40

In response to Odyssey13

‎04-22-2020 12:40

Since I tried to update my Fitbit App on my phone my watch is blank. I followed the instructions  carefully and my watch is blank. I need my watch for my heartbeat rate so please respond 



Sent from myMail for iOS
Best Answer
0 Votes