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Versa 2 unresponsive

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‎02-01-2021 10:49 - last edited on ‎02-02-2021 05:45 by Moderator Alum

‎02-01-2021 10:49 - last edited on ‎02-02-2021 05:45 by Moderator Alum

My Versa 2 has been acting strangely for the past two days. It started self-restarting itself for 12 hours and I couldn't use it and then after unpairing it multiple times and trying to factory reset it (Which hasn't even worked once) it's been stuck on a screen with a white Fitbit logo for the last three hours, trying to reset it brings me to the data not cleared, sync and try again screen but after syncing it again brings me back to the same frozen logo screen. The firmware version has even somehow regressed to version 6.2.11. There is no option to update my Fitbit on the dashboard. I have gone through the forums and have done or tried to do everything suggested.

 

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I also forgot to mention that the battery has been draining at about 1% per minute. So 100% gets me 100 minutes.

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‎02-02-2021 05:43 - last edited on ‎12-20-2024 08:34 by Fitbit Moderator

‎02-02-2021 05:43 - last edited on ‎12-20-2024 08:34 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @CHDW. 

Thank you for sharing that you've been having trouble with your Versa 2 watch and confirming that you already tried a few troubleshooting steps.  

Since you already tried a few steps to try to resolve this, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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