Versa 2 voice replies stopped working

[Lestikins]

Since this morning my Versa 2 does not allow me to dictate voice replies to texts. Ive followed all advice followed on the forum, still not working. It will send emojis and quick replies but not voice responses

[MarreFitbit]

Hello there @Lestikins, welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

Please note you can receive notifications even if you're in the next room (up to 30 feet away), but the Versa 2 and the phone need to be closer together for voice replies to work. With that noted let's continue to troubleshoot your watch.

Please factory reset the watch and set up your Versa 2 & Alexa as new. To do so, follow the instructions below:

1. Factory Reset 
- Open your Fitbit App and sync your Versa 2 to save your data.
- On the clock face, swipe to the left and tap on settings to open it.
- Swipe down to about and select about, then select factory reset.
- Your display will go blank and then the Fitbit logo will appear.

2. Set Up Device
Please set up your Versa 2 back to your Fitbit Account, as instructed below:

- Tap the Today tab and tap your profile picture.
- Tap Set Up a Device.
 - Choose your device and follow the on-screen instructions to continue.

Step 3. Set up Alexa with instruction in the help article below
How do I set up a voice assistant on my Fitbit smartwatch? 

Step 4. Set up Quick replies with instruction in the Link below
How do I respond to messages with my Fitbit device? 

Let me know how it goes. 

[Lestikins]

Thanks so much for the advice, I did every single thing and it still won't allow voice replies. It's a brand new device, can't imagine why suddenly it's not working on this one specific feature. 

[MarreFitbit]

@Lestikins You're welcome! I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope your issue is solved soon. 

[Lestikins]

I sincerely appreciate your help thank you so much!

[MarreFitbit]

@Lestikins You're very welcome!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!