Versa 2 went blank

[Dimple2]

The screen on my versa 2 went blank after wearing it for over a year. It still syncs with my phone. I have tried re-starting the fitbit but to no avail. any advice/help would be much appreciated. 

Moderator edit: Updated subject for clarity. 

[Guy_]

Hi @Dimple2  -  try this to see where the problem is Versa won't turn on, screen black, button not working 

[AndreaFitbit]

Welcome to the Fitbit Community, @Dimple2 and thank you for your assistance @Guy_. I'm sorry to hear your Versa 2 went blank.

If advised troubleshooting steps don't work the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forms. 

[Maurice86]

My versa lite started going on the fritz by over clocking my heart rate. So I had to restart and troubleshoot that issue. Then today after working perfectly fine, it went totally blank and unresponsive. The vibration indicators work but the display is blank. 

At this point, I'm disappointed in the product and totally regret my purchase. 

[Guy_]

@Maurice86  - did you try my previous post link?

[Maurice86]

Yes with no luck. My fitbit is now an expensive paperweight.

Support basically told me to buy a new one and hope for the best. This product is definitely not worth the investment!

[Guy_]

@Maurice86  - curious to know what happened.

Do you know for certain that it is charged?

Have you tried cleaning the contacts of the watch and charger and using a computer port as power supply?

Did you at some point do a factory reset as there is a risk this kills the watch?

[Maurice86]

I completed every step as instructed by the support rep, to include resetting the device, cleaning the device, trying to restart it while charging, changing the watch face etc. The device was 100% charged when it crashed/stopped working. I'm at a complete loss. I'm upset but went ahead and purchased a new device. I just hope I'm not throwing my money down the  drain yet again!

[Guy_]

@Maurice86  - if Fitbit support instructed you to do a factory reset and then your watch no longer worked, should they not replace it?

Or was it already broken before the instruction?

[Maurice86]

Nope... I received this e-mail from fitbit:

Thanks for troubleshooting with us.

After reviewing your account, we see that your Versa Lite falls out side our warranty coverage, and therefore isn’t eligible for replacement. For more information about our warranty policy, visit Fitbit Limited Warranty.

We want to keep you in the Fitbit family and working toward your goals. Please accept a discount toward the purchase of a new device on fitbit.com.

You'll receive a separate email message with more details about how to take advantage of your discount.

Thanks for being a Fitbit customer. Should you have any other questions in the meantime, you may visit help.fitbit.com.

[AndreaFitbit]

Thanks for getting back to us, for following the advised troubleshooting steps and for sharing the email you received @Maurice86.

We don't want to create frustration in our customers. We are always looking to improve and appreciate all your feedback. You can always check the Fitbit Limited Warranty.

Keep on visiting the forums.