Versa 2 white screen

[Lisa626]

I know this has been posted sever times but i cant get a response from the support team via chat. I removed my versa 2 from the charger, and it had a white screen. Was working fine before i put on the charger. Have tried to reset multiple times, even tried changing the clock face via the app and nothing works. Let the battery fully drain and put back on the charger, and its back to the white screen. Doesnt seem to want to sync up with my phone now

[MarreFitbit · Accepted solution]

Hi there @Lisa626, welcome to the Community Forums. Thanks for the detailed information you provided in your post and for taking the time to troubleshoot your Versa 2 to fix the white screen, I'll be glad to help you.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual. Said that, we're sorry for the hard time you had while reaching our Support Team.

I'll be around if you have any questions present.

[beisenmom2]

Hello!  I'm having this issue as well. Do we know the fix? 

[Lisa626]

No fix..they're sending me a replacement since im under warranty

[TeeCee60]

How long is warranty?  I’ve had mine since Dec & it quit working today.

[chameleonsoul]

I have the same issue. I chatted with support 2 weeks ago and the girl that took my call seemed annoyed that I needed help. Very odd. Anyway the screen is completely glitchy. Same story.... removed my Versa 2 from the charger and is unusable. So depressed. I loved my watch until now.