Versa 2 white screen

[Walley93]

Hi,

My Versa 2 Screen is "white". Tried to charge and reset it, but it will not do anything.  What can I do to correct this?

Moderator edit: subject for clarity 

[MarciM]

Hi @Walley93 

I'm sorry to hear you are having an issue with your Versa. I will flag this for a Moderator to help you. 

[Walley93]

Thank you

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @Walley93. It's nice to see you around, @MarciM.

@MarciM Thank you for your support!

@Walley93 Thanks for trying to troubleshoot this issue before reaching out. Since you've tried to restart the watch, I recommend changing a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

[Walley93]

Hi I did try this Numerous times but it did not work. I still have a white face on my Versa 2.

[LiliyaFitbit]

Thank you for your reply, @Walley93.

I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.