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Versa 2 white screen

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‎04-28-2023 14:38 - last edited on ‎04-29-2023 07:04 by Fitbit Moderator

‎04-28-2023 14:38 - last edited on ‎04-29-2023 07:04 by Fitbit Moderator

  • My husband's Versa 2 screen is white. Tried holding the button for 10 seconds but that doesn't seem to do anything. Any help greatly appreciated 

 

Moderator Edit: Clarified subject

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‎04-29-2023 07:06 - edited ‎06-16-2023 05:35

‎04-29-2023 07:06 - edited ‎06-16-2023 05:35

Hi there, @ZChan. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your husband's Versa 2 before reaching out. 

To better assist you, please make sure you've restarted the Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change the clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-29-2023 07:06 - edited ‎06-16-2023 05:35

‎04-29-2023 07:06 - edited ‎06-16-2023 05:35

Hi there, @ZChan. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your husband's Versa 2 before reaching out. 

To better assist you, please make sure you've restarted the Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change the clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-29-2023 11:40

In response to MarreFitbit

‎04-29-2023 11:40

Thank you, we'll try that

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‎04-29-2023 12:40 - edited ‎06-16-2023 05:44

In response to ZChan

‎04-29-2023 12:40 - edited ‎06-16-2023 05:44

@ZChan You're very welcome!  

I'll be around if you need further help. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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