Versa 2 will not connect

[loobster]

I’ve had this Fitbit for years and stopped using it when I was pregnant and forgot about it (5 years ago). I want to start using it again so I’ve charged and reset it and it’s on the ‘download the Fitbit app’ screen that scrolls round and round in different languages, downloaded the app and it just won’t connect. I’ve got a new phone and it’s not connected to any other phone either. I’ve tried all the troubleshooting steps (resetting again, Bluetooth off and on etc) but it’s just not finding it. Any ideas? 

[MaCrisGBFitbit]

Hello @loobster!  It’s great to have you on board! 

I'm sorry to hear that you are unable to pair your Versa 2. Thank you for sharing the details.

It is necessary to verify that the requirements for pair the tracker are met:

• 1. Since you have followed the instructions for your devices indicated in How do I set up my Fitbit device? Note that you can not configure the monitor from the device's Bluetooth screen; you must open the Fitbit application and follow the instructions that appear on the screen.
• 2. The software on your mobile device is updated. To discover if there is an update available for installation:  Touch Settings> About phone or About device> Android version.
• 3. The Bluetooth configuration of your mobile device is activated. Touch Settings> Connections> Bluetooth.
• 4. Check your Fitbit model, because if you select the wrong model and Bluetooth doesn't find it, there are several Versa models. 

Check again the following information about your mobile device:

• Power saving mode is disabled on your device. This mode usually causes the device to turn off Bluetooth.
• You have the location services activated and the Fitbit application has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• The Fitbit application is authorized to run in the background on your phone.

Once you have verified the requirements, please follow the steps in the article below: Why can't I set up my Fitbit device?

[loobster]

Thanks so much, all sorted now! 

[MaCrisGBFitbit]

Thank you @loobster for your reply!  

I'm glad to hear that the problem has been resolved.  Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.