Versa 2 will not hold a charge

[hmschatz]

I have had my Versa 2 since Feb 5, 2020 and as of last Friday Mar 6, it will not hold a charge more than 9 or 10 hours.  I've turned off unnecessary apps, etc and nothing has worked.  I've uninstalled the app, removed the device from Bluetooth, followed all the troubleshooting tips and nothing is working.  I'm more than frustrated at this point.  What else can I do to actually use it???

[JuanJoFitbit]

@hmschatz, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the battery draining issue, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

AS a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

I'll be around if any question arises.

[hmschatz]

Thanks for the response. I did call in to customer support, and after having done the battery drain test they determined the battery to be faulty. I have a replacement on the way!

Sent from my iPhone

[JuanJoFitbit]

@hmschatz, I apologize for the delayed response. However, I'm so glad to hear that our Support team took care of your case and you will be back on track with a replacement unit soon. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀