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Versa 2 will not sync

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‎01-27-2021 09:31 - last edited on ‎01-27-2021 17:07 by Fitbit Moderator

‎01-27-2021 09:31 - last edited on ‎01-27-2021 17:07 by Fitbit Moderator

My Versa 2 was sincing fine yesterday  but hasn't sinced at all today. I've tried turning blue tooth off then back on. I've turned my phone off and back on.

Anyone else ever have this problem and able to fix problem ? If so,how ?

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎01-27-2021 17:07

‎01-27-2021 17:07

Hello @IrishFire, it's nice to see you again participating here in the Community Forums, welcome back!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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12 REPLIES 12

‎01-27-2021 17:07

‎01-27-2021 17:07

Hello @IrishFire, it's nice to see you again participating here in the Community Forums, welcome back!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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0 Votes

‎09-01-2021 03:30

In response to RicardoFitbit

‎09-01-2021 03:30

Mine has stopped syncing too, yesterday 31.08.21.

I have tried turning the bluetooth off/on, Iphone off/on.

When I go into the app is says it is Looking for my Versa 2, any ideas

 

Best Answer

‎09-01-2021 03:32

In response to Bardot19

‎09-01-2021 03:32

also tried forget this device now i cant get it back on 

Best Answer

‎09-01-2021 11:27

In response to Bardot19

‎09-01-2021 11:27

Welcome to the Fitbit Community, @Bardot19.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎09-01-2021 14:05

In response to Bardot19

‎09-01-2021 14:05

I’m having this exact same problem! 

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‎09-01-2021 16:33 - edited ‎09-01-2021 16:33

In response to YvonneC74

‎09-01-2021 16:33 - edited ‎09-01-2021 16:33

Welcome to the Fitbit Community, @YvonneC74.

 

I am sorry that you are going through the same situation. I understand how you are feeling and recommend following our troubleshooting tips in Why won't my Fitbit device sync? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎09-01-2021 22:25

‎09-01-2021 22:25

Dealing with that right now. Wine sync. Tried updating my wifi and it won’t do that either. Yesterday it worked fine. 

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0 Votes

‎09-02-2021 11:26

In response to AcuAdela

‎09-02-2021 11:26

It’s good to see you in the community, @AcuAdela.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Syncing difficulty is usually caused by a missing requirement and you can confirm our complete troubleshooting instructions in Why won't my Fitbit device sync? 

 

Hope this gets you back on track. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎09-03-2021 10:22

In response to LiliyaFitbit

‎09-03-2021 10:22

No, it doesn't help.

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‎09-03-2021 16:57

In response to bstirling

‎09-03-2021 16:57

It’s good to see you in the community, @bstirling.

 

I am sorry that you are going through the same situation. I appreciate your troubleshooting efforts and recommend confirming if your device is paired to your Fitbit account by doing the following:

 

  1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

If you're experiencing any difficulties with pairing your watch, please follow our troubleshooting tips in Why can't I set up my Fitbit device? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎12-13-2021 10:36

In response to LiliyaFitbit

‎12-13-2021 10:36

I am having the same problem.  Let me save you some trouble.  I have tried all the troubleshooting, which is why I am looking at this thread.  If someone responds with "Please try this troubleshooting thread" I will assume a) you are a bot or an a.i. or b) you have my money and could care less about the issue.

 

My Fitbit is less than 2 weeks old and I have 3 issues that are still unresolved. 

1. Last week, it tried to say that it takes 5,000 steps to equal a mile.  Since my stride is about 30", that is mathematically incorrect. 

2. Three days ago it stopped syncing Active minutes to my phone but keeping everything else. 

3.  It has not synced to my phone since yesterday afternoon. 

Again, I have taken the steps in the troubleshooting thread to NO avail, meaning that does not help.  Please help 

 

Best Answer

‎12-13-2021 18:47

In response to LiliyaFitbit

‎12-13-2021 18:47

Hi,

 

I’m having the same issue with my Versa. It will not sync with my iPad nor will it sync with my Android phone. I tried all the steps that have been suggested, but to no avail. I’ve also tried to sync it old school - by connecting it to a laptop. Still no go. Please help.

Best Answer