04-18-2021 12:37
04-18-2021 12:37
Welcome to the Fitbit Community, @hedonova.
Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our troubleshooting instructions in Why didn't my Fitbit device alert me?
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.