help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 will randomly shut down

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2020 08:45 - last edited on ‎07-07-2020 07:24 by Fitbit Moderator

‎05-12-2020 08:45 - last edited on ‎07-07-2020 07:24 by Fitbit Moderator

The device will restart itself sometimes multiple times in one day.  It makes tracking a work out difficult when you have to stop and wait for the device to restart so you can begin tracking anew.  Fitbit replaced my Versa with a Versa 2 due to this issue.  I am not experiencing the beginning stages of this problem with the Versa 2.  They have asked me to return the device before possibly sending a replacement.  This will require me to purchase some sort packaging to return the device safely.  I fail to see why they cannot replace with out the returned item.  They are able to track on their end the amount of times it has stopped and restarted.  I just find it a shame the product does not last even a year.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-07-2020 07:23 - last edited on ‎08-26-2024 03:46 by Fitbit Moderator

‎07-07-2020 07:23 - last edited on ‎08-26-2024 03:46 by Fitbit Moderator

Hi @pinky01, welcome to our Fitbit Community! I'm sorry to hear about the random restarts that your Versa 2 experienced. I totally understand how you feel about the return process for a replacement. We really appreciate your feedback and comments since this helps us to keep improving.

Please don't hesitate to get back if more assistance is needed.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes