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Versa 2 with the screen stuck

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‎09-21-2023 05:22 - last edited on ‎09-21-2023 09:25 by Fitbit Moderator

‎09-21-2023 05:22 - last edited on ‎09-21-2023 09:25 by Fitbit Moderator

IMG_4552.jpeg This is the screen that just appeared on my 1yr old, Versa 2. Been frozen like this for 2 days now. Side button does not work. What can I do? 

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‎09-21-2023 09:25 - edited ‎09-21-2023 09:25

‎09-21-2023 09:25 - edited ‎09-21-2023 09:25

Hi there @MeAgain21, welcome to the community. 

I appreciate you sharing the data and images in your post.

I advise you to swap out your device's clock face. Your display will reboot as a result of this, which usually fixes the problem. Here is information on how to accomplish it: How do I change the clock face on my Fitbit device?

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