Versa 2 without display

[morden271]

I was given this smart watch the Christmas of 2020..so about 18months old.  It will charge but there is no display….any ideas . I have tried restarting it as well.  Thank you

Moderator edit: updated subject for clarity. 

[Guy_]

Hi @morden271  - when you press the side button does it vibrate and are there flashing lights on the back?

When you sync with the app does it update?

Assuming yes

If when you put it on charge it tells you the charge level briefly it may be fine but there may be a fault with the clock face, try changing to another one in the Fitbit app Gallery/clocks tile.

[SunsetRunner]

Hello @morden271 

Is it showing as connected to your Bluetooth on your mobile device? I understand you tried restarting it. Did you see the Fitbit logo on the screen? You can try restarting a few times…try at least three times. Also you can try changing the clock face through the Fitbit app…preferably one fromFitbit until we figure out your issue.

😉 

[CountryBeeGal]

I purchased this same watch for my husband for Christmas 2019… he has hardly worn it because the battery drained quickly and then it wouldn’t  turn on without repeated attempts.  I have the versa special edition (since June 2019) wear 24/7, and have had few issues.  This past week he tried his versa2 again… after repeatedly holding the button for 15- 30+ seconds it finally came up. Watch showed fully charged and by morning it was dead. Recharged and turned it on but went off overnight and will not turn on again despite trying everything and all recommendations on these blogs.  Screen is black and will not display fitbit logo.  One suggestion was to disconnect from Bluetooth… however now cannot reconnect because watch will not turn on.  Most recent data prior to disconnecting from Bluetooth shows synced yesterday and full battery.  Help!!! This is so frustrating! 

[Biden]

I have the same problem with mine. I had white lines running horizontal and rest of screen is black

[SunsetRunner]

Hello @CountryBeeGal 

You said your most recent data synced yesterday and your battery was full. But today the screen is black and will not turn on. I realize you have tried restarting already but can you try restarting the Versa 2 again a couple more times. Try at least 3 times. If that’s not successful have you also tried changing the clock face. Try changing it to the one that originally came with the Versa 2 and see if that helps. You can change the clock face through the Fitbit App since your screen is black. Can you tell me if it is showing on your Bluetooth list but says not connected or it doesn’t appear there at all? 

[SunsetRunner]

Hello @Biden 

Can you also try restarting your Versa 2. You won’t lose any data doing a restart. Just press and hold the button down on the side of your Versa 2 and keep holding it down until you see the Fitbit Logo then released the button. You should feel the Versa 2 vibrate meaning it completely restarted. If the problem persist try restarting again a couple more times. If the problem persists then try changing your clock face as well. 
😉 lHopefully a restart will fix the problem. Please let me know 

[CountryBeeGal]

Hi and thank you for the reply…

> yes, I have tried restarting by holding down the left button for as long as 60+ seconds (actually have reattempted starting dozens of times in this past week) without any success, or even of the logo appearing.  
> the clock face is the original.  It was never changed nor any new faces downloaded.

> the watch versa2 is showing up in Bluetooth list, however to shows “not connected”.  I did disconnect from Bluetooth as recommended but now am unable to reconnect since watch will not setup.

Please advise if I can try anything else.

Thank you!

[SunsetRunner]

Hello again @CountryBeeGal 

Its a shame someone told you to disconnect from your Bluetooth. Did you try Setting it up as a replacement device? I guess it would hurt to try although your poor Versa 2 seem dead. Open your Fitbit App, tap profile picture then scroll down and tap Set Up A Device. Pick Versa 2 on the list of Fitbit Trackers and follow the onscreen instructions. 
🤞 I’m truly crossing my fingers here

[CountryBeeGal]

When I go to set up device it says “ there’s a Fitbit versa2 connected to your account already”.

Then a button to “replace your Fitbit versa2”…I’m sure that won’t work since Bluetooth can’t find the versa2 since it is not on. 
I do believe it is completely dead… I have spent so much of my time reading thru blogs, trying all kinds of trouble shooting and nothing works… clearly this version has been trouble for many.  Definitely a lemon for us… I’m ready to give up on Fitbit and just get my hubby an Apple Watch.  Meanwhile does anyone know how I reach a support team member about this problem?  
Thanks for your input and suggestions 🙂

[SunsetRunner]

Your correct @CountryBeeGal that if it’s completely dead it won’t connect. You asked about Fitbit Customer Service contact info. Here it is: https://myhelp.fitbit.com/s/support?language=en_US

[Biden]

Nothing works. I have accepted the demise of my fit bit. I wish I knew when
it was purchased so I could determine if its, under warranty or not

[Biden]

Thank you for the info!!

[SunsetRunner]

😉 You can certainly call Fitbit customer service @Biden. Surely they can tell when you added the Versa 2. I can tell you’ve been a member since 2016 but the Versa 2 wasn’t released till September 15, 2019 so you must have had another Fitbit Tracker before hand. So at a minimum it had to be after 2019. 

[Biden]

Honestly I have o idea when it was purchased. I know I have never had a problem before. I may just have to eat this and move on. Thanks for the feedback