Versa 2 won’t Swipe Up after Update

[valerieann423]

After updating my Fitbit versa 2, the watch no longer swipes up. it is a blank screen and no stats show up. I tried setting a new clock face with no luck. help!

[SunsetRunner]

Hello @valerieann423 

I’d try restarting your Versa 2 by holding down the button on your Versa 2 until you see the Fitbit Logo then release the button. You should feel your Versa 2 vibrate indicating it has finished the restart. Hopefully that will fix the issue. 
😃 Let me know how it goes

[valerieann423]

Unfortunately, i tried that several times and tried changing the clock face with no luck. The fitbit is brand new and after i did the update doesn’t work properly which is so frustrating.

[SunsetRunner · Accepted solution]

Hello again @valerieann423 

I suppose it wouldn’t hurt trying to set your Versa 2 up again as a new device. You won’t lose any data. The only data you will lose is anything that occurred “after” your last successful sync. Here’s how if you want to try:

Let’s try these steps: (again, you will not losing any data setting your Versa 2 as a new device but it only saves data from your last successful sync)

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device 
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. 
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit if your able too: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your Versa 2 say yes.
   
   😉 I hope this resolves the issue. Please let me know how it goes and if your able to get back up and running again. If the issue continues I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

[valerieann423]

girlll you are my hero!! many thanks to you. you fixed my problem and i couldn't be more grateful!

[SunsetRunner]

That’s fantastic news @valerieann423! 😃 I’m happy I was able to help. I hope you have an awesome rest of your day and as always Happy Stepping! 

[Waterdogweezy]

Thank you!  it fixed the problem