Versa 2 won't acknowledge peak time

[JacRock]

Peak won't show. Today my graph showed i hit 172 3 times however i didn't get any peak time. A week ago i got 167 and received peak minutes. Whats going on? After reading all of the issues with these i hope mine isn't on the downhill and the start of issues to come

Moderator edit: all-caps

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @JacRock.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

In this case, I would recommend restarting your Watch by following these instructions.

Our team has recently released a new version of the Fitbit app (3.53 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

In addition, you can follow these tips to resolve heart-rate tracking issues.

Hope this helps.

[JacRock]

Thanks for trying

None of these tips helped. Ive reset and updated plus read the tips. 

It tracking me accurately but not displaying the peak minutes which I need to know. I camt even calculate manually as the graph only has increments of 40 to 50 so I cant add it myself either.

My peak minutes are all just going into cardio.

Please help

[EdsonFitbit]

Thanks for your response, @JacRock.

For further investigation, please attach a screen shot of one of your activities with peak minutes and one without them.

I'll be waiting for your response.

[JacRock]

 this is without peak minutes

[JacRock]

 this is the last time peak minutes worked for me on the 22nd January

[EdsonFitbit]

Thank you for the information provided, @JacRock.

Our team is currently releasing a new version of the Fitbit app for Android devices (3.54). If you still don't have the option to download it, please check for updates over the next days.

Have a nice day.

[JacRock]

Thanks for the response.

I waited till I could update the app before I responded..

I could do that today. I also then reset my fitbit again incase after updating the app it helped however peak minutes still are not showing. How can we rectify this issue please?

[EdsonFitbit]

Thank you for the update, @JacRock.

Before going any further, please try the following:

- Log out from the Fitbit app and uninstall it

- Reboot your cellphone

- Install the Fitbit app

- Log back in

Perform a new activity and verify if the issue has been resolved.

Hope this helps.