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Versa 2 won't charge properly

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‎02-17-2023 15:03 - last edited on ‎02-18-2023 04:58 by Fitbit Moderator

‎02-17-2023 15:03 - last edited on ‎02-18-2023 04:58 by Fitbit Moderator

Hi, when charging my Versa 2 it charges quite quickly until it gets to 99%, then takes 90 minutes to get to 100%. Is this normal?

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-17-2023 19:19

‎02-17-2023 19:19

To me, that just means that you are putting a lot of unnecessary extra stress on the battery, shortening its life, so you can see 100%  instead of 99%.  Lithium-ion batteries supposedly last longer if you try to keep the charge between about 20 and 80%. Very low and very high charge puts added stress on battery.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-18-2023 03:15

In response to JohnnyRow

‎02-18-2023 03:15

Thank you for that information, of which I wasn’t aware to be honest. Do you know if these Fitbit batteries can be replaced?

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‎02-18-2023 05:03 - edited ‎10-18-2024 08:17

In response to Davess33

‎02-18-2023 05:03 - edited ‎10-18-2024 08:17

Hi there, @Davess33. Thanks for stopping by in the Community Forums.

In addition to @JohnnyRow's suggestion about keeping the charge between 20%-80%, please see the following tips for charging your Versa 2:

  • Make sure there are no metal objects, such as jewelry, nearby as your device charges. After your device is charged, unplug the charging cable.
  • Get a notification or email when your device’s battery is low. For more information, see How do I choose which alerts Fitbit sends me?
  • Extend your device’s battery life by reducing your use of certain features. For more information, see Can I extend my Fitbit device's battery life?
  • Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see How do I clean my Fitbit device?
  • For best results, don’t leave your device plugged in on the charger longer than overnight.

As for your inquiry, note that the battery on your Versa 2 is not replaceable nor interchanged. We as Fitbit do not do it or suggest to do it as it could permanently damage your watch.

Maria | Community Moderator, Fitbit


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‎02-18-2023 10:24

In response to MarreFitbit

‎02-18-2023 10:24

Thank you Marre, that’s inf

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