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Versa 2 won't charge

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‎08-31-2020 09:31 - last edited on ‎09-01-2020 11:20 by Fitbit Moderator

‎08-31-2020 09:31 - last edited on ‎09-01-2020 11:20 by Fitbit Moderator

Charger is not working properly, need to press And hold the case for charging 

 

 

Moderator Edit: Clarified subject

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‎09-01-2020 12:28 - edited ‎06-21-2024 05:47

‎09-01-2020 12:28 - edited ‎06-21-2024 05:47

Hi there @Raghuverma, welcome to the Community Forums. Thanks for the details provided in your post about the charging difficulties you've been having with your Versa 2. I'll be glad to help you with this.

I'd recommend trying the suggestions below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Let me know how it goes, I'll be around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-01-2020 12:28 - edited ‎06-21-2024 05:47

‎09-01-2020 12:28 - edited ‎06-21-2024 05:47

Hi there @Raghuverma, welcome to the Community Forums. Thanks for the details provided in your post about the charging difficulties you've been having with your Versa 2. I'll be glad to help you with this.

I'd recommend trying the suggestions below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Let me know how it goes, I'll be around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes