Versa 2 won't charge

[lmhampton61]

Trying to charge Versa 2 and suddenly I get a message that says "Not enough power from source" 

I have tried several different blocks, outlets, etc. nothing. . . this is barely a year old....never had trouble of any kind. Any suggestions? I have cleaned the contacts with alcohol. . . .

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lmhampton61. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Versa 2. For more information, see How do I restart my Fitbit device? 

If your watch doesn't vibrate when trying to perform the restart, please try the steps below:

• Make sure you've cleaned the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Since you're getting the error "insufficient power source", remove other devices plugged in to your power source, or plug your device in to another source.
• Make sure you've tried a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Hope that helps. 

[lmhampton61]

I have tried all of these things without success. I have not had much luck with my Fitbit‘s over the years. The first one lasted barely a year and this one 15 months. Thank it’s time to move to the Apple smart watch. Thanks for your suggestions

Sent from my iPhone

[Getfitbrit.993]

I am having the exact same problem as you! I tried all those same steps without any success . My fitbit versa is also about a year old. It is a shame because I loved using my fitbit!

[lmhampton61]

Me too! I’m a fitness instructor and I use it every day. I also use it when I’m teaching school. I’m thinking I’m going to have to bite the bullet and go with the apple smart watch

Sent from my iPhone

[MarreFitbit]

@lmhampton61 @Getfitbrit.993 We‘re taking into consideration your comments and sentiments in regards to our products and services. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Spritey]

Agree!! Same for me. My last 2 fitbits also crapped out just after the 1 year warranty was up. Also the Fitbit pay options in Canada are pitiful. Think I’ll be switching to Apple Watch also.