Versa 2 won’t charge

[camirh91]

Hello,

my versa 2 was low battery when I got it wet. After that the battery died and won’t charge.

still shows low battery with exclamation on the screen.  

 I cleaned, try the reset button, dried , waited hours. Nothing works.

someone can help ?

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @camirh91. I'm sorry to hear your Versa 2 battery isn't charging and thank you for mentioning the steps you have followed in order to charge it again. 

Please  confirm that you have followed these steps:

• Cleaned the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Tried a different USB port or a UL-certified wall charger.

• Made sure you used the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

• Restarted your device with the steps of: How do I restart my Fitbit device?

See you around. 

[camirh91]

Hi 🙂

I tried all the below.
Is still not charging 😞

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for following advised troubleshooting steps @camirh91. 

I understand how frustrating this could be and went ahead and created a case on your behalf and a customer support representative will contact you soon.

See you around.