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After 14 weeks of use my Versa 2 Fitbit will not charge...app is totally updated...put it on charger and usually charge percent does not come up and no charge occurs...very disappointing
Hello and welcome to the Fitbit Community @PGAGirl
I’m sorry to see you’re having trouble with your Fitbit Versa 2. I’m moving your post to the Versa 2 Forum so that you may get more relevant answers to your question as well as better exposure to your particular question. The Versa 2 Forum can be found here: https://community.fitbit.com/t5/Versa-Smartwatches/bd-p/versa
In the meantime I would suggest trying to restart your Versa 2 to see if that resolves the problem. Please look here for the proper way to restart your Versa 2. (You will not lose data doing this) https://help.fitbit.com/articles/en_US/Help_article/1186
Too bad my Fitbit has no charge to try anything...sad that company itself is difficult to contact...my third Fitbit but probably my last due to time I have spent so far trying to fix it before I sent out this communication...frustrating to say the least
I understand your current situation is frustrating. If you can’t get your Versa 2 to charge at all I would suggest calling Fitbit Customer Service. Here are ways to contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB
