Versa 2 won't charge

[Overleese_0072]

I am wondeering as to what is wrong with my fitbit. it's no longer charging anymore despite the fact that i've attempted the use of each my chargers and did some troubleshooting out of your website.. thank you..

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Overleese_0072, welcome to the Community Forums. I'm sorry to hear about your Versa 2's recent behavior. Thanks for the details provided in your post and for taking the time to troubleshoot your watch prior to posting here, I'll be glad to help you.

As per the description of your post it seems that the battery of your Fitbit may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

[Overleese_0072]

Hi, thank you for the detailed response.

I tried those above steps and when I went to the factory reset like you stated, I do not see any logo or anything.. Im still having the problem.. Thanks

[MarreFitbit · Accepted solution]

Hi there @Overleese_0072, you're welcome. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[Jashfo]

Hello - I am experiencing similar problem. After a couple of days of my battery draining quickly it now no longer charges. It flashes up saying 0% when put in charger but then nothing happens. Have tried trouble shooting including soft and hard resets (though presume I need charge for these) and nothing. Would appreciate help - feel a bit lost without it on my wrist! Thanks.