03-02-2021 18:21
03-02-2021 18:21
My versa 2 ran out of battery in the middle of the night and I have had it in the charger since 11:00 this morning. Whenever I try to interact with it a red checkmark over an empty battery shows on the screen. I've made sure that everything on the watch and charger is unobstructed and the charger works fine.
03-03-2021
05:15
- last edited on
02-12-2025
10:52
by
MarreFitbit
03-03-2021
05:15
- last edited on
02-12-2025
10:52
by
MarreFitbit
Hi @CHDW, it's great to see you in our Fitbit Community. Regarding the charging issue that your Versa 2 has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours again and see if it comes back to life.
Keep me posted on the outcome.
03-03-2021 17:03
03-03-2021 17:03
I kept it plugged in for about 7 and finally, it says that it has a charge. However, this charge has remained at 2% for around 3 hours. The screen shows that it's being charged but it won't go any higher than 2%.
03-04-2021 10:34 - edited 04-23-2024 04:24
03-04-2021 10:34 - edited 04-23-2024 04:24
Hi there @CHDW, thanks for those details.
However, it seems like you haven't yet tried the troubleshooting steps provided in the help article shared by @JuanJoFitbit in the post above as you mentioned to only have kept the watch plugged for 7 hours. Though, if you have but the issue is still unresolved, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-04-2021 12:09
03-04-2021 12:09
It was implicit that I had already done those steps. I'm sorry if that wasn't clear.
03-04-2021 12:32 - edited 03-04-2021 12:33
03-04-2021 12:32 - edited 03-04-2021 12:33
@CHDW Thanks for confirming the steps you did perform. That being the case, as I suggested earlier in my post, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...