Versa 2 won't charge

[SaraSlo]

My versa 2 stopped charging out of the blue a couple days ago. I went through all of the troubleshooting steps multiple times before contacting customer service. Worst service...all they did was read through the same steps that I told them I had done. Haven't heard back from the "warranty department" either. 

UPDATE: my fitbit versa 2 isn't under warranty, but the company was gracious enough to give me 35% off a new fitbit device. Yeah no. Going to switch to Samsung.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @SaraSlo, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

If you have any further questions or concerns about the outcome of your case, feel free to reach out once again to our Support Team or you can check our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.