Versa won't turn on

[Salshiro]

My Fitbit just died, after finishing a charging had black screen and not responding.
Plugged in to pc and opened a faded screen. Menu malfunctioned and stuck while screen was fading to black.

tried hard reset but nothing happened, just vibrates with no sense! 
What else can I do? Please help! 🙂

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Salshiro, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

Looking forward to your reply.

[Salshiro]

Thank you for the quick response!

The heart rate sensors are flashing when the screen gives response (though the quality is super low,  for the screen when this is happenning and also top half of the screen sends data back), but after seconds the screen starts fading and goes total blank and the sensors stop working. 

Looking forward for your guidance and next steps.

🙂

[MarreFitbit]

@Salshiro Thanks for following the steps provided by @RicardoFitbit and also for the details shared. 

At this moment, we've reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.