Versa won't turn on

[Lds07]

My versa screen went blank and I cannot get it to come back on. I have used all the different things that has been suggested to get it to reboot and come back on. It hasn’t worked. It is out of warranty as of last Christmas. Fitbit will give me a 33% discount off their website but the versa is still m ore there than at reg retail stores. It looks like this is a common problem with the Versa Fitbit. I love my Fitbit but with the Pandemic I cannot afford to buy a new one. Any other suggestions on how to fix it? Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Lds07, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

If you have any further questions or concerns about the outcome of your case, feel free to reach out once again to our Support Team or you can check our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.