Versa 2 won't charge

[Ratnesh22]

After charging my fitbit versa 2 till 100%, my screen is blank and is not turning on. It’s green sensors are also not flashing. I tried holding the side button for 10 seconds but nothing happened.

What should I do? Please help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ratnesh22. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've followed the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?, then the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[sembodo]

Hi @MarreFitbit  thank a lot for your information. I did try all the solution but my Fitbit versa lite still 0%. the charger is looks normal, but won't charge. 

in Indonesia, no service center exist. can you help me other solution

Kind Regards,

Kukuh  

[MarreFitbit]

Hi there, @sembodo. Welcome on board. Thanks for the images attached and following the tips and recommendations I've shared above. 

Please note that we don't have repair centers in any country where Fitbit trackers are sold. However, you can get assistance from our Support Team in any of our available channels. Click here to get connected. 

We look forward to getting you back on track.