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Versa 2 won't charge

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‎02-02-2022 07:38 - last edited on ‎02-03-2022 04:41 by Fitbit Moderator

‎02-02-2022 07:38 - last edited on ‎02-03-2022 04:41 by Fitbit Moderator

My versa 2 has stopped charging!! Yesterday it stopped counting steps and when I did a restart it started counting step but would periodically start scrolling through steps, heart rate, active minutes, etc by itself, killing my battery in a matter of hours now it won’t charge. I’ve cleaned the charging posts on the charger and the unit itself. I’ve changed the charging adapter and wall plug. Now it won’t even reset, just shows a battery with an exclamation through it. Please help!

 

Moderator Edit: Clarified subject

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‎02-03-2022 04:43 - edited ‎08-24-2023 04:11

‎02-03-2022 04:43 - edited ‎08-24-2023 04:11

Hi there, @R66. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you tried contacting our Support Team via email, but the email you sent didn't go through properly. Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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