help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2022 16:14 - last edited on ‎07-08-2022 06:48 by Fitbit Moderator

‎07-07-2022 16:14 - last edited on ‎07-08-2022 06:48 by Fitbit Moderator

I'm thinking my daughter's Versa 2 has died. It seems to have stopped working a couple of weeks ago, but I want to get it back up and working.

 

We have tried charging it, tried restarting it, tried different clock faces, to no avail. While restarting, nothing happens. The Fitbit logo never comes on after holding the button for well over 10 seconds. While it gets placed in the cradle to charge, the screen will turn a light green after a few seconds and sometimes flickers a little and it turns back to black eventually. Tried changing the clock face as others suggested, but doesn't seem to be able to connect with the Fitbit, so that doesn't work at all. Tried logging out of the phone app, and relogging back in. Nothing. It can't seem to connect to wifi at all since it's not searchable. I'm just not sure what, if anything, can be done. Am I pretty much SOL? She's had it for 2 years. I'm wondering if that's the life span of this expensive watch. Really frustrated as I've had good luck with all my previous Fitbit watches, which is why I got her one. Are there any tried and true secrets out there that will fix this??? Is there a little battery in there that can be replaced at all? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-08-2022 06:50 - edited ‎11-16-2023 10:45

‎07-08-2022 06:50 - edited ‎11-16-2023 10:45

Hi there, @hrgdane. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your daughter's Versa 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-09-2022 06:48

‎07-09-2022 06:48

Was there any resolution through tech support, or are you out of luck?  I've tried everything you have, but my screen remains black even when on charger. My versa 2 is about 2 years old as well.

Thanks! 

Best Answer
0 Votes

‎07-09-2022 14:52

In response to Sialea19

‎07-09-2022 14:52

Nope. Communicated with someone through chat and they only told me to try everything I’d already tried. Extremely annoying. If I could take it apart and figure out the issue, I totally would. It makes no sense to me that they only last a couple of years!

Sent from my iPhone
Best Answer
0 Votes