Versa 2 won't charge

[Betholyn]

My versa 2 died (I wasn't able to charge it at the time) and when I went to put it on the charger it wouldn't charge. I then used my other charger. Still wouldn't charge. I switched blocks and outlets. I cleaned the chargers and fitbit. I held down the button. What else can I try? Why would it just stop working? Never had any problems before this. 

[Guy_]

Hi @Betholyn - if the watch died suddenly it is generally due to a fault, often this is due to water getting in and causing internal damage.

The seals on some watches are not robust and deteriorate over time.

If you buy another stick with the same model which has features some later models don't have or do so well.

If it is under warranty it can be replaced.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for more information.

[MarreFitbit]

Hi there, @Betholyn. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Guy_ Thank you so much for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.