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Versa 2 won't charge

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

Hi,
Yesterday, my Versa 2 showed the red battery needs charge icon in the middle of the screen.  By the time I went to charge it, the screen was black and now it won't charge.  I cleaned contacts, used multiple chargers/and power sources, leaving it plugged in for over an hour each time.  Still a black screen.  I have held the side button after each charge attempt for over 20 seconds, and the screen remains black.  Any suggestions?

Moderator Edit: Clarified subject

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yesterday

yesterday

Hi there, @Theeaterofshade. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not charging. I understand your concern, we're here to help you! 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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