Versa 2 won't connect to Wi-Fi

[CGob]

Can’t get Versa 2 to connect to WiFi AND can’t get the update to run on it, either. It just spins and spins saying, get close to your wireless router, and nothing happens. I’m right next to the router. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @CGob. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Have you checked that your Versa 2 is connected to your Fitbit account and syncing? To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your watch is no longer paired, see How do I set up my Fitbit device? 

As for the Wi-Fi issues, please bear in mind that your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of terms. This is commonly found when connecting to Wi-Fi networks in hotels, airports, coffee shops, and other public places. For best results, connect your watch to your home or work Wi-Fi network. Make sure you know the network password before connecting.

If you continue having issues, see Why won't my Fitbit watch connected to Wi-Fi?

Hope that helps.