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Versa 2 won't connect

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‎04-28-2020 20:03 - last edited on ‎04-29-2020 19:01 by

‎04-28-2020 20:03 - last edited on ‎04-29-2020 19:01 by

My fitbit refuses to sync it link up at all to my phone app. How do I fix it?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎04-29-2020 19:00

‎04-29-2020 19:00

Welcome to the Fitbit Community, @Noahmincer. 

 

I am sorry to hear your watch refuses to sync with your phone. Thanks for trying to resolve this and I am here to help. I recommend following our troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

If you experience difficulties with setting up your watch to your Fitbit account, please follow the steps from this help article: Why can't I set up my Fitbit device?

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-04-2020 20:47

In response to LiliyaFitbit

‎05-04-2020 20:47

Those didn't help at all. Some times it syncs but then it will go hours
though the day with me trying to fix it but nothing works. It only syncs to
my phone when it feels like it...
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‎05-06-2020 15:20

In response to Noahmincer

‎05-06-2020 15:20

Hi @Noahmincer, thank you for your reply. I am sorry for the delayed response.

 

I appreciate the additional details, I understand how you are feeling. May I know your phone's model and OS version? I will be glad to investigate further. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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