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Versa 2 won't connect

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‎01-02-2021 12:53 - last edited on ‎01-03-2021 19:37 by Fitbit Moderator

‎01-02-2021 12:53 - last edited on ‎01-03-2021 19:37 by Fitbit Moderator

I have restarted my phone turned off Bluetooth, rebooted all systems...removed Fitbit and still nothing. Done everything asked and still no luck ..my system has worked till today I got this watch on dec 25th ...and it worked till today ...it was working this morning and nothing now...please help

 

Moderator Edit: Clarified subject

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‎01-03-2021 19:36

‎01-03-2021 19:36

Hello @mssinister04, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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