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Syncing issues with Versa and iPhone 12 pro

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‎01-02-2021 15:21 - last edited on ‎01-03-2021 19:36 by Fitbit Moderator

‎01-02-2021 15:21 - last edited on ‎01-03-2021 19:36 by Fitbit Moderator

I upgraded from a Samsung note to an IPhone 12 pro in November. Ever since, my Versa will not sync unless I connect it to wifi. I really do not want to get an Apple Watch.

any ideas? 

 

Moderator Edit: Clarified subject

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‎01-03-2021 19:36

‎01-03-2021 19:36

Hello @Brhelmreich\, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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