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Versa stuck on Fitbit logo

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‎01-02-2021 20:45 - last edited on ‎01-03-2021 19:32 by Fitbit Moderator

‎01-02-2021 20:45 - last edited on ‎01-03-2021 19:32 by Fitbit Moderator

Hi my Fitbit Versa keeps getting stuck on the logo screen. I’ve tried restarting multiple times but can never get it back to the Home Screen. 

 

Moderator Edit: Clarified subject

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‎01-03-2021 19:31

‎01-03-2021 19:31

Hi @CJ1280, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since our restart process didn't fix the issue, please follow the next steps to factory reset your Versa and let me know if the issue persists:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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