Versa 2 won't display anything

[Hsolano]

What to do if I don't have the numbers to display?

Moderator Edit: Clarified subject

[Guy_]

Hi @Hsolano - it may not be syncing properly. Try restarting the watch and logout of the Fitbit App and restart the phone.

If this is a new watch which is locked by a pin or you can't unlock it you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[MarreFitbit]

Hi there, @Hsolano. Welcome to the Community Forums. 

To better assist you, would you mind providing more details of the issue you're experiencing? As @Guy_ asked you, I was wondering too if your Versa 2 is fairly new? Is the screen asking you for a PIN or you're trying to see the 4-digit code?

Looking forward to hearing from you soon. 

[Lili47]

Hi @MarreFitbit ,

this morning, when I opened my app, my tracking choices were all gone except for calories. The app isn’t offering the ability to add back in steps, etc. when I attempted to refresh the sync even the calorie tracking disappeared. Is this a known current issue Fitbit is trying to fix or am I missing something?

[Butterfly1122]

They know and there is a banner at the top saying they are trying to fix the issues. It did this yesterday too but then was working now mine won’t sync. 

[Lili47]

It fixed in my app shortly after I posted. 😂 

Ty for your reply, @Butterfly1122 .

[Butterfly1122]

Mine has synced but not showing my sleep tracking! 😞

[Butterfly1122]

My app finally synced but not showing my sleep for yesterday or today! Is there a way to fix this issue? This is one of the main ways I use my Fitbit. 

[Butterfly1122]

Also my weekly stats in my email is got to be completely wrong it says I only had 1552 steps last week!  

[Hsolano]

Hi@MarreFitbit

My Versa 2 is not new (since 2019)…It’s locked 2 weeks ago and when I try to unlocked with my phone is not functioning with  the 4 digit code that I remember.