Versa 2 won't install Fitbit Wallet

[beebs54]

I just got the Fitbit Versa 2 and can't set up the wallet. My error message is:

Error registering Versa 2 with fitbit wallet connection closed by peer. What does that mean?,

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @beebs54, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about the error you experienced with Fitbit Pay. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Please note that some customers may report that they aren't able to see the Wallet tile in the Fitbit app. This may occur due because the customer's Country doesn't support Fitbit Pay.

If there are no banks in your country, you won't be able to see the Wallet tile in the Fitbit app. For a listed of supported banks/countries, visit www.fitbit.com/fitbit-pay/banks.

To see the Wallet tile in the Fitbit app, the customer needs to set the Profile Settings Location in the app to their country of residence.

1. From the Fitbit app dashboard, tap the Account icon.
2. Tap or click the tile with your name.
3. Tap or click the gear icon.
4.  Tap Add Location. (NOTE: You can choose to make this setting private)             

Give this a go and let us know the outcome.