help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't install clock faces

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2020 03:06 - last edited on ‎07-31-2020 08:19 by Fitbit Moderator

‎07-30-2020 03:06 - last edited on ‎07-31-2020 08:19 by Fitbit Moderator

am unable to uninstall face clock it is stuck on installing and it doesn't show remove button to remove.So am unable to add new one  I've uninstall Fitbit can any one help please 😘

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-31-2020 08:21 - edited ‎10-03-2023 17:14

‎07-31-2020 08:21 - edited ‎10-03-2023 17:14

Hi there @Sadietess, welcome to the Community Forums. I will be glad to help you to solve the inconvenience you're having when trying to change the clock face on your Versa 2. Thanks for taking the time to uninstall the Fitbit app in order to solve this issue prior to posting here.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-31-2020 08:21 - edited ‎10-03-2023 17:14

‎07-31-2020 08:21 - edited ‎10-03-2023 17:14

Hi there @Sadietess, welcome to the Community Forums. I will be glad to help you to solve the inconvenience you're having when trying to change the clock face on your Versa 2. Thanks for taking the time to uninstall the Fitbit app in order to solve this issue prior to posting here.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes