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Versa 2 won't install new clock face

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‎12-27-2020 09:09 - last edited on ‎12-27-2020 21:41 by Fitbit Moderator

‎12-27-2020 09:09 - last edited on ‎12-27-2020 21:41 by Fitbit Moderator

I tried downloading a clock face earlier today and hours later it is still trying to install. I saw a similar post saying to restart the watch, unpair the Bluetooth, and force close the app which I did and none of it worked. Now I can’t install any other clock faces because it still says it’s installing this clock face. I just updated the watch yesterday and there’s no updates for the phone app so I assume everything is up to date.

 

Moderator Edit: Clarified subject

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‎12-27-2020 21:40

‎12-27-2020 21:40

Hi @Mf1129, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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